Privacy Policy — BILLSHIP

Effective date: 31 July 2026  |  Last updated: 31 July 2026

This Privacy Policy ("Policy") describes how BILLSHIP ("BILLSHIP,""we,""us,""our") collects, uses, discloses, and protects information obtained from users ("you,""User") of the BILLSHIP mobile application (the "App") distributed via the Google Play Store. This Policy is issued in compliance with applicable Indian data protection and information technology regulations, and the Google Play Developer Program Policies. By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the App.

1. Definitions

"Personal Data" means any data about a User who is identifiable by or in relation to such data. "Processing" means any operation performed on Personal Data, including collection, storage, use, sharing, and erasure. "Data Fiduciary" means BILLSHIP, which determines the purpose and means of Processing. "Data Principal" means the User to whom the Personal Data relates.

2. Information We Collect

Where processing of any category above relies on consent, such consent is obtained through a clear affirmative action (e.g., permission prompt or checkbox) prior to collection, and may be withdrawn at any time as described in Section 9.

3. How We Use Your Information

• Creating, authenticating, and managing your BILLSHIP account
• Processing, fulfilling, and delivering orders, including coordination with logistics partners
• Processing payments, refunds, and chargebacks through authorized payment gateways
• Sending transactional communications (order confirmation, shipping updates, delivery delays) via SMS, email, or telephone
• Providing customer support and resolving complaints or disputes
• Monitoring, diagnosing, and improving App performance and security
• Detecting, investigating, and preventing fraud, abuse, or unauthorized transactions
• Complying with applicable legal, regulatory, or law-enforcement obligations

We do not use Personal Data for any purpose incompatible with those stated above without obtaining your prior consent.

4. Third-Party Service Providers

BILLSHIP engages the following categories of third-party service providers, each of which processes data solely on our instructions and under contractual confidentiality and security obligations:

• Analytics & Crash Reporting (e.g., Firebase Analytics / Crashlytics, Google Analytics) — app performance and usage analysis
• Cloud Infrastructure & Authentication (e.g., Firebase/Google Cloud) — hosting, storage, and secure sign-in
• Payment Gateway Provider(s) — Razorpay / PayU / Cashfree or other  — PCI-DSS compliant payment processing
• Logistics & Delivery Partners — order fulfillment and delivery tracking
• Software Provider - - ER4U for Delivery account management, Order Management System (OMS), and Warehouse Management System (WMS)

These providers may process Personal Data outside India, including on servers located in other jurisdictions. Where such cross-border transfer occurs, BILLSHIP ensures the recipient is bound by contractual terms providing an appropriate level of protection, and such transfer is not made to a country restricted by the applicable Indian regulatory authorities.

5. Data Sharing and Disclosure

BILLSHIP does not sell or rent Personal Data. Personal Data may be disclosed to:

• Third-party service providers listed in Section 4, strictly for the purposes described
• Law enforcement agencies, courts, or government authorities, where required under applicable law, in response to a valid legal process, or to protect the rights, safety, or property of BILLSHIP, its Users, or the public
• A successor entity or acquirer, in connection with a merger, acquisition, restructuring, or sale of business assets, subject to equivalent confidentiality obligations

6. Data Storage, Security, and Breach Notification

BILLSHIP implements reasonable security practices and procedures, including encryption in transit, access controls, and periodic security review, to protect Personal Data against unauthorized access, alteration, disclosure, or destruction. In the event of a Personal Data breach, BILLSHIP shall notify the relevant regulatory authority and affected Users in the manner and within the timelines prescribed under applicable law. No method of electronic storage or transmission is entirely secure, and BILLSHIP cannot guarantee absolute security.

7. Data Retention

Personal Data is retained only for as long as necessary to fulfil the purposes set out in this Policy, or as required to comply with applicable legal, accounting, or regulatory requirements. Where you withdraw consent or request erasure under Section 9, and no overriding legal obligation requires retention, BILLSHIP shall erase such Personal Data and direct its data processors to do the same, within a reasonable period.

8. Location Permission

Location access is requested solely to improve delivery accuracy and determine service availability. This permission is optional; you may deny or revoke it at any time through your device settings. Declining or revoking this permission may limit certain features (such as automatic address detection) but will not prevent use of the App's core functionality.

9. Your Rights as a Data Principal

Under applicable data protection law, you have the right to:

• Access a summary of the Personal Data being processed and the processing activities undertaken
• Correction and updating of inaccurate or incomplete Personal Data
• Erasure of Personal Data that is no longer necessary for the purpose for which it was collected, subject to legal retention requirements
• Withdraw consent at any time, with the same ease as it was given, without affecting the lawfulness of processing carried out prior to withdrawal
• Grievance redressal, by raising a complaint with our Grievance Officer (Section 11), and thereafter with the relevant regulatory authority, if unresolved
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity

Requests may be submitted through the contact details in Section 11 and will be addressed within the timelines prescribed under applicable law.

10. Children's Privacy

The App is not directed at, and is not intended for use by, individuals under the age of 18. BILLSHIP does not knowingly collect Personal Data from children. Where BILLSHIP becomes aware that Personal Data of a child has been collected without verifiable parental/guardian consent, such data shall be deleted without delay, and any processing shall cease unless demonstrably necessary for a legally permitted purpose.

11. Grievance Officer

In accordance with applicable Indian regulations, the Grievance Officer for BILLSHIP is:

Name: DINESH

Designation: Grievance Officer

Email: Support@billship.in

Address: Talao 112, Jhajjar, Haryana 124103

Phone: 7494908233

Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt, in accordance with applicable law. If unresolved, you may escalate the matter to the Data Protection Board of India.

12. Changes to This Privacy Policy

BILLSHIP may revise this Policy periodically to reflect changes in its practices, technology, legal requirements, or business operations. Material changes will be notified through the App or via the email address associated with your account, and the "Last updated" date above will be revised accordingly. Continued use of the App following such changes constitutes your acceptance of the revised Policy.